Cancellation policy and form:

– Cancellation policy –

Right of cancellation
You have the right to cancel this contract within fourteen days without stating a reason.

The cancellation period is fourteen days from the day on which you or a third party designated by you and who is not the carrier has taken possession of the goods.

In order to exercise your right of cancellation, you will have to notify us of your decision to cancel the contract by way of a clear declaration in written form (e.g. a registered letter, fax message or email) to:

Rafael Huber
Claroscuro
Ricklinger str. 96 
30449, Germany

Phone: +49 17662215888
Email: customer.service@claroscuro.de

You can optionally use the attached sample cancellation form.

A timely dispatch of your cancellation notification within the cancellation period shall suffice to meet the cancellation deadline.

Cancellation consequences
Once you have cancelled this contract, we are obligated to refund all payments received from you, including delivery costs (with the exception of additional costs as a result of you selecting a delivery option other than the lower cost standard delivery option offered by us) without delay and latest within fourteen days of the day on which we receive your notification regarding the contract cancellation. Unless otherwise agreed, we shall refund your payment using the same payment option you have used for the original transaction; you will not be charged with any fees for this refund. We are entitled to refuse refunding your payment until we have received your return shipment of the goods in question or proof of goods dispatch, whichever is the earlier occurrence.

You are required to send the relevant goods to us in a return shipment or deliver same to us in person without delay and in any case no later than fourteen days from the day on which you have notified us of the contract cancellation. The returns period shall be deemed satisfied if the goods are dispatched before the completion of the fourteen-day period. You shall be liable for the immediate shipping costs for the goods. You shall be deemed responsible for any value deterioration of the goods only if the deterioration is due to a handling of the relevant goods beyond a reasonable verification of their condition, properties and function.

– End of the statutory cancellation policy information –

 

Exemption or premature lapse of the right of cancellation:

The right of cancellation does not apply to download purchases (knitting patterns downloaded in PDF format).
The right of cancellation does not apply to deliveries of sound or video recordings (e.g. CD, music or video cassettes) or of computer software delivered in a sealed package if the seal has been broken after delivery.
The right of cancellation does furthermore not apply to non-standard goods and to the manufacture of which custom specifications provided by the customer were given or which are manufactured for the unique personal requirements of the customer.
Moreover, a right of cancellation shall not apply to contracts regarding the delivery of newspapers, journals or magazines with the exception of subscription contracts.

Location

Ricklinger Str.96

30449, Hannover

Germany

Contact

(0049) 17662215888
info@divibuilder.com

Office Hours

M – F : 8am–5pm

Sat : 11am–6pm

Sun : Closed

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